State Farm® Insurance Agent Michael Janet

"I have been dealing with Jeanette for the past couple days and she has been very helpful and professional, and his answered all of my questions and my concerns! Very knowledgeable in her field. A definite asset to your team!"

"My husband has been with the Michael Janet Agency since he was 16 and I have been with them since we were married, over 25 yrs. They are always helpful and willing to answer any and all of our questions. They do a great job handling our policies and I feel confident with them. Monika is amazing. She is super helpful and always very nice. Thank you Monika!"

"I’m very disappointed with the level of customer service I received from Monica and Janette at local State Farm office. Both agents were unhelpful, showed no patience, and were unwilling to assist me with basic questions about my policy. Even more upsetting, I was hung up on twice — which is completely unprofessional and unacceptable behavior. I tried to remain calm and respectful during the calls, but instead of helping me, they made the situation more frustrating. As a loyal customer, I expect to be treated with basic courtesy and respect — not ignored or dismissed. I will be reporting this experience to State Farm corporate as well as to the Illinois Department of Insurance. No customer deserves this kind of treatment, and I hope this review helps ensure others are treated better in the future."

"Jeannette is always very responsive to questions in a timely manner. Very polite & respectful"

"5 star rating. Janet amazing to time to explain things ,took her time and didn't try to rush through everything with my life insurance"

"Jeanette took the time to answer my questions and take care of my needs. Look no further for great customer service."

"The team is impeccably helpful, super thoughtful, and always on top of any concern. They've helped me out with both car and home insurance and have been incredible to work with. Monika is a star!"

"Monika and Jeannette are wonderful to work with at this State Farm office. We have multiple policies with this agent's office and they always deliver excellent and informed service. Monika is my point person for all of my business policy needs such as providing COI's and business vehicle coverage/updates. I do not know what I would do without Monika and Jeannette as they are the absolute most helpful employees at Mike Janet's State Farm office."

"I’ve been with Michael J Janet’s State Farm office since I first got my license 24 years ago, and for the past few years, Monika Perfetti has been my dedicated agent. She’s fantastic! Always responsive, whether I need coverage for a new car or condo, proof of insurance for a loan or storage unit, or extra coverage for something like renting a car through Turo. She’s quick, thorough, and takes the time to explain anything I don’t fully understand. Monika makes insurance feel easy, which is saying a lot. I highly recommend working with her if you want someone knowledgeable, reliable, and easy to talk to."

"My wife and I are long-time (more than ten years) insureds through Michael Janet's State Farm Agency, and we have consistently received efficient, friendly and professional service and advice from Mr. Janet and his staff."

"I have been with Michael Janet's office for several years now and Jeannette Slefo have been incredibly responsive and efficient anytime I have questions. I appreciate how easy she makes the process with everything."

"I have been with State Farm for decades and whenever I contact my agent, I receive great customer care and follow up! Monika this year has been worth her weight in gold as it relates to information, resources and incredible customer service!!!"

"As far as I'm concerned, the Michael Janet Agency IS Monika Perfetti and because of Monika, the agency gets my 5 stars. She has assisted me with questions and concerns at every turn. She's responsive, knowledgeable and positive, always coming up with an answer I need. Working with her is easy and I learn a whole lot."

"“ I’ve had a great experience working with Jeannette Selfo at the State Farm. They’re incredibly knowledgeable and always willing to take the time to explain complex policies in a way that’s easy to understand. They help me find the right coverage at a price that fit my budget, and they were very responsive to my questions throughout the process. I also appreciate their professional and friendly demeanor . Highly recommend!”"

"I have had State Farm as my insurance agency for decades. I can say that no matter what my question is, or my concern, Monika is always ready and willing to help me understand the nuances of my polices and answer all of my questions."

"Nelson treated me in a courteous and highly professional manner."

"Nothing but THE BEST SERVICE FROM MONICA!!! Over the past decade she has consistently looked out for my family from just getting the bill paid on time to dealing with all the claims and renewals that come with life! I so appreciate having a hard working individual in this industry. She is a gem of a human being♥️"

"Michael Janet State Farm is very professional and very family oriented. I have been with them for over 20 years. We have alot of confidence in them because they have always been there for us. Highly recommend Michael Janet State Farm."

"Monika Perfetti is most helpful, and professional. She is very efficient, and always answers my questions. I highly recommend her, and The Michael Janet State Farm Agency."

"Monika has been my go to person for a few years now and she is very quick to respond and getting stuff done for me!"

"The customer service is not very good. The woman who answers calls sounds abrasive and rude. It’s either she doesn’t have patience or lacks the ability to handle whatever little stress she gets behind that desk of hers. It can also be personal, but either way, if it is, don’t bring it to work. Terrible service. I’m definitely going elsewhere. Too many insurance companies out there for me to have to deal with rudeness like that. It’s Trash!"

"Michael Janet has with me for years. Credit also for his staff, great service, their tell me they are smiling. Great Job ☺️☺️☺️☺️☺️"

"Experienced professional and consistent agency!!! Excellent customer service."

"Michael Janet's office is a family tradition I inherited when I married. I'm so grateful to them for customer care that is above and beyond anything I would have ever expected for the last 18 years. I couldn't recommend them more, and if I could, I'd give them a sixth star."

"Excellent service. Explains matters with clarity. Recommend highly."